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Despite the recognition that network discovery tool could enable network convergence, many customers were slow to adopt and deploy these technologies. Mainly, this was because they were at a loss for how best to deploy such QoS mechanisms to achieve the end-to-end service levels that VoIP required. Many "nerd-knobs" within the QoS toolset could be turned and tuned, and overall the tools were complex and disparate, and required an in-depth understanding to be used effectively
To address this barrier to adoption, a small group of dedicated technical marketing engineers within a Cisco solutions engineering team was tasked with figuring out how best to deploy QoS for converged voice and data networks and publishing a best-practices design guide that customers could use as a reference. To accomplish this mandate, they built the largest networking lab within Cisco to run extensive scale tests of QoS features on various network discovery tool platforms.
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